Frequently Asked Questions
Ordering Tickets
How do I search for tickets?
You can easily search for tickets on our homepage. Enter the event name, artist, or venue in the search bar. You can also browse by category such as concerts, sports, or theater.
How will I receive my tickets?
Depending on the event and seller, tickets may be delivered via email, mobile transfer, or physical shipping. The delivery method will be clearly stated before you complete your purchase.
Will I get my tickets in time? The event is within the next 24 hours.
For last-minute purchases, we recommend choosing e-tickets or mobile transfer options. These can often be delivered instantly. If you're unsure, please contact our customer service team for assistance.
Why can't I purchase the number of tickets that I want?
Ticket quantity limits may be set by the event organizer or venue. Additionally, sellers may have restrictions on splitting their ticket groups. Check the listing details or try searching for a different set of tickets.
Can I add multiple ticket listings to a shopping cart?
Yes, you can add multiple ticket listings to your cart. However, please note that each listing is subject to availability, and prices may change until you complete your purchase.
Can I purchase tickets right before the event starts?
Yes, you can often purchase tickets close to the event start time. However, we recommend buying in advance to ensure availability and allow time for delivery. For last-minute purchases, look for e-tickets or mobile transfer options.
Can I purchase tickets as a gift?
Absolutely! You can purchase tickets as a gift. During checkout, you'll have the option to send the tickets directly to the recipient's email or have them shipped to a different address.
Ticket Listing Information
Will my seats be together if I place multiple orders for the same row?
While we try to accommodate such requests, we cannot guarantee that seats from multiple orders will be together, even if they're in the same row. For the best chance of getting seats together, purchase all tickets in a single transaction.
Are my tickets guaranteed to be next to each other?
Unless otherwise stated in the ticket notes, tickets purchased together in a single transaction are guaranteed to be seated together. Always check the ticket details before purchasing.
What are "E-tickets" and "Instant Download" tickets?
E-tickets and Instant Download tickets are digital tickets that you can print at home or display on your mobile device. They offer quick and convenient delivery, often available immediately after purchase.
What is included with my ticket purchase?
Your ticket purchase includes entry to the event. Any additional perks or VIP packages will be clearly stated in the ticket listing. Always review the ticket details before purchasing.
What is considered "Obstructed View" or "Limited View"?
Obstructed or Limited View seats may have partial blockages due to venue structures, equipment, or other factors. The specific obstruction can vary, so we recommend contacting our customer service for more details about a particular seat.
What is "General Admission"/"GA" and "Standing Room Only"/"SRO"? Why do I see a seat number printed on the ticket?
General Admission (GA) and Standing Room Only (SRO) typically mean there are no assigned seats. Entry is first-come, first-served. If you see a seat number, it's usually for inventory purposes and doesn't correspond to an actual seat.
Do you sell ADA/wheelchair-accessible seating? How am I able to determine if tickets available are ADA/wheelchair-accessible?
Yes, we offer ADA/wheelchair-accessible seating when available. Look for notes in the ticket listing or contact our customer service team for assistance in finding accessible seating options.
What is "Zone Seating"? Can I request a specific row or seat?
Zone Seating means you're guaranteed a seat within a specific section, but the exact row and seat numbers are assigned later, often by the venue. You typically can't request specific seats with Zone Seating.
Payment and Orders
As a Canadian purchaser, will I be charged in Canadian or US currency?
All transactions on TicketDeals.org are processed in US dollars. Your bank or credit card company will convert the amount to Canadian dollars at their current exchange rate.
What payment methods are accepted?
We accept major credit cards including Visa, MasterCard, American Express, and Discover. Some events may also offer additional payment options like PayPal.
When will my credit card be charged?
Your credit card will be charged immediately upon completing your purchase. This ensures that your tickets are secured as soon as possible.
100% Money-Back Guarantee
All Tickets are backed by a 100% Guarantee.
Your tickets will arrive before the event.
Your tickets will be valid for entry.
